Terms of Service

By accessing or using the KudoKids website at kudokids.org and the KudoKids mobile application (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms" or "EULA"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and Kudo Kids, LLC ("KudoKids," "we," "us," or "our"). Please read them carefully before using the Service.

The Service is directed to children ages 3-12 and is subject to the Children's Online Privacy Protection Act ("COPPA"). By creating a parent account and child profiles, you acknowledge that you have read our Privacy Policy and consent to the data practices described therein.

KudoKids is a digital wellbeing platform for children ages 3-12. The Service allows parents and guardians to:

• Create task lists and assign chores to children
• Set up reward systems using a virtual currency ("Kudo Coins")
• Track progress through themed worlds, educational games, and interactive experiences
• Enable optional wellness features including emotion check-ins, guided meditation, and daily affirmations
• Enable optional social features including friends, messaging, and multiplayer games (with parent approval)
• Optionally complete behavioral assessments (answered by the parent, about the child) to personalize the experience
• Create new companion characters with our AI tools, and choose whether to share them with other families (see Section 9)

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will make reasonable efforts to notify users of significant changes via email or in-app notice.

Where KudoKids is offered. KudoKids is operated from the United States and the Service is directed to residents of the United States. We do not market or target the Service to residents of any other country. The Service and our website are technically accessible from outside the United States, but we do not sell paid plans through Stripe to buyers in some countries (Section 8); if you otherwise access or purchase the Service from outside the United States, you do so on your own initiative and are responsible for compliance with your local laws. Nothing in these Terms limits any right you hold under a mandatory consumer-protection law of your place of residence that applies to you notwithstanding this section. For physical founding-tier items, we may cancel and refund any order we cannot reasonably fulfill or lawfully ship to the destination provided.

To use the Service, a parent or legal guardian must create a parent account. You must be at least 18 years of age (or the age of majority in your jurisdiction) to create a parent account. By registering, you represent and warrant that you meet this age requirement and that you are the parent or legal guardian of any children for whom you create profiles. An adult a parent invites into their family, including a specialist under Section 4, registers their own account and must meet the same age requirement; a specialist does not create or manage child profiles.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

Before creating child profiles, you must provide verifiable parental consent as described in our Privacy Policy. This consent process includes reviewing a notice about what data we collect and typing your full legal name as a digital signature. Optional data categories are controlled per feature: optional features stay off (or can be turned off) in Settings until you decide otherwise, and certain features — such as social features — capture their own separate consent record at the moment you enable them.

An organization — such as a school, employer, or community group — may pay for your family's access to the Service by providing you a pass code that you redeem yourself. Even when your access is sponsored, you (the parent or legal guardian) remain the account holder and the consenting party for all data practices described in these Terms and the Privacy Policy, and the sponsoring organization receives no access to your account and no data that identifies your family. A sponsor may receive combined figures across the families it sponsors, and only where the group behind a figure is at least ten families.

The Service is designed for use by children ages 3-12 under parental supervision. The following rules apply to children's use:

• No self-registration: Children cannot create their own accounts. All child profiles must be created and managed by a parent or legal guardian.
• Parent responsibility: The parent or guardian is responsible for supervising the child's use of the Service and for all activity on the child's profile.
• Consent required: You must consent to data collection categories before your child can use features that collect personal information.
• Feature controls: Parents can enable or disable specific features for each child, including wellness tools, educational games, and social features.
• Optional assessments: Behavioral assessments are optional and are completed by the parent, about the child. Children are never presented with assessments or surveys.
• Invited adults and specialists: A parent or guardian may invite other adults into the family, including a specialist — for example a speech therapist, tutor, or occupational therapist — for the children, the activities, and the period the parent chooses. The parent chooses the specialist, and the parent responsibility above extends to that choice and to the sessions the parent grants. A specialist must hold their own KudoKids account and must accept these Terms before their access begins. Access granted this way may be used only to support that family's practice. A specialist must not enter health information, diagnoses, or notes about a child. KudoKids is not a medical record and provides no health, medical, or therapeutic services. We do not verify any invited adult's identity, qualifications, or licensure; a specialist is not our employee, agent, or representative, and we are not a party to any arrangement between a family and a specialist. The parent may change or end the access at any time, and it ends by itself on the date the parent chose. A session runs inside the child's own app, under the child's own profile. We may limit or end any specialist's access at any time.

The Service includes optional social features that are disabled by default and require explicit parental approval to activate. When enabled:

• Friends: Children can send and receive friend requests. By default, every new friendship requires approval from both children's parents. Each family's parent controls their own child's side of the approval: a parent may instead allow their child to accept incoming requests themselves, or turn new friendships off entirely, and siblings within the same family are connected automatically without a per-friendship approval.
• Messaging: Children can send text messages (up to 500 characters) to approved friends. Messages are subject to automated content filtering that flags URLs, excessive capitalization, spam patterns, and potentially inappropriate content.
• Parent oversight: Parents have full visibility into their child's messages and friendships through the parent dashboard. Message edit history is retained for safety auditing until the child's profile is deleted, or after 24 months of family inactivity, and sooner if you request earlier deletion. When a child deletes or edits a message, the earlier text is hidden, not deleted, so parents can monitor for safety; it is deleted with the rest of the child's messages via Settings or by contacting legal@kudokids.org. The full retention schedule is in Section 9 of the Privacy Policy.
• Friend codes: Every child profile is given a starting friend code automatically when the profile is created — two random words, with digits added if needed, never the child's name — and your child can swap it for another random pair of words (free when they first sign in, 50 Kudo Coins after that); a code is never typed by hand. A friend code becomes discoverable to anyone outside your family only after you turn friends on for that child, and even then only by exact match: someone must already know the complete code. Partial-match search, browsing, and bulk enumeration are not possible and are prohibited under Section 6.
• Leaderboards: While social features are enabled, game scores and rankings appear on game leaderboards by default; parents can turn this off per child at any time in the app's Friends & Messaging settings. Leaderboard entries may be visible to children in other families that have social features enabled — not only the child's own friend group. A child's name is shown only to their own family and accepted friends; every other viewer sees the entry as "Anonymous."
• Multiplayer games: Children can play certain games with approved friends, sharing game state and scores during play.

By enabling social features, you consent to the sharing of your child's alias, messages, and game data with other families as described above. You may disable social features at any time.

You agree to use the Service only for its intended purpose and in compliance with all applicable laws. The following activities are strictly prohibited:

• Uploading, posting, or transmitting any content that is harmful, abusive, threatening, harassing, defamatory, obscene, or otherwise objectionable, particularly given the child-focused nature of the Service.
• Sending messages containing personal information (such as phone numbers, addresses, or other contact information) through the child messaging system.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity, including creating child profiles for children who are not your own.
• Attempting to gain unauthorized access to other user accounts, computer systems, or networks connected to the Service.
• Using the Service to collect or harvest personal information about other users, including children, or to enumerate friend aliases.
• Using access another family has granted you for any purpose other than the one for which it was granted.
• Interfering with or disrupting the Service, servers, or networks connected to the Service, including through automated scripts, bots, or similar tools.
• Using the Service for any commercial purpose not expressly authorized by us.

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, audio clips, animations, companion characters, themed world designs, game mechanics, and software, are the exclusive property of Kudo Kids, LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Service without our prior written consent. Content you create with Companion Studio is covered by Section 9, which sets out who owns it and what each of us may do with it.

KudoKids offers both free and paid subscription tiers. The free tier provides access to core features with limited functionality. Paid tiers unlock additional features, described at the point of purchase.

• Free tier: The Explorer plan is free and provides access to core features with limited functionality. No credit card is required.
• Billing: Paid subscriptions are billed on a recurring basis (monthly or annually, depending on your chosen plan). You authorize us to charge your selected payment method at the beginning of each billing cycle. Purchases are processed through different payment systems depending on platform: on iOS, subscriptions and one-time purchases are processed via Apple's In-App Purchase system (governed by the Apple Media Services Terms and Conditions at https://www.apple.com/legal/internet-services/itunes/); everywhere else — on kudokids.org, in the KudoKids web app, and in the KudoKids app on Android — purchases are processed via Stripe, Inc. KudoKids does not store credit card numbers or payment details — all payment data is handled directly by Apple or Stripe.
• Parent-gated purchases: All purchase flows are parent-gated. KudoKids does not send any child profile, child age, or child activity data to Apple or Stripe, and does not send a child's name, except what a gift buyer types into a gift note (see below). Apple or Stripe processes, under its own privacy policy, payment information and information about the buyer and the purchase, such as account identifiers, the buyer's Apple ID or email address, the plan bought, for a Stripe purchase, the record of the confirmations the buyer gave at checkout and, when the purchase starts on our website, the campaign tags and landing page that brought the buyer there and, while analytics consent is active, the analytics identifiers described in our Privacy Policy; for a founding or gift purchase on our website, also the advertising identifiers described there. A gift buyer may also add a gift name and a short note for the recipient. A gift note is the buyer's own message to the recipient, and we pass it to Stripe without removing names or other details, so anything the buyer chooses to type in it, such as a child's name, reaches Stripe too.
• Auto-renewal — Apple (iOS). Subscriptions bought through the App Store renew automatically unless cancelled at least 24 hours before the end of the current period. Your Apple ID account is charged within 24 hours of the end of the period, at the price disclosed when you subscribed. Cancel in the subscription settings of your Apple account on your device.
• Auto-renewal — Stripe (web and Android). Subscriptions bought through Stripe, wherever you buy them, renew automatically at the end of each billing period at the price disclosed when you subscribed. An offer or promotion code may lower the price of your first payment or payments; checkout shows the offer's terms, including the regular price the subscription renews at once the offer ends. There is no 24-hour deadline: you can cancel at any time before the renewal date in the subscription settings of your KudoKids account, on the web or in the app where you bought it, and cancelling stops the next charge. The cancellation screen confirms what happens to your remaining access before you complete it. Prices on kudokids.org are shown before tax; where we must collect a sales, use, or similar tax, it is shown at checkout before you pay.
• Auto-renewal — terms that apply to both. The current available subscription plans, their length, price per period, and any free-trial details are disclosed clearly and conspicuously inside the app at the point of purchase and on https://kudokids.org/pricing. If a free trial is offered, the trial length and the cancellation deadline (at least 24 hours before the trial ends to avoid being charged) are disclosed at purchase. If you buy a paid plan while your family has a free trial or any other time-limited Premium pass (such as a school, partner, or referral pass), the paid plan and its billing start when you buy it, and the unused part of the trial or pass is not credited toward the plan. We will give you reasonable advance notice (at least 30 days where required by law, including under N.C. Gen. Stat. §75-41) before any material change to the price or terms of a subscription, and your continued subscription after that notice constitutes acceptance of the change.
• Cancellation — clear and conspicuous methods: You may cancel your subscription at any time using either of the following methods, both of which are clear, conspicuous, and easy to use within the meaning of N.C. Gen. Stat. §75-41:
  • iOS subscriptions: cancel in the subscription settings of your Apple account on your device, or visit https://support.apple.com/billing. Cancellations made through Apple take effect at the end of your current billing period.
  • Stripe subscriptions (bought on the web or on Android): cancel in the subscription settings of your KudoKids account, on the web or in the app where you bought it; or send a cancellation request to support@kudokids.org from the email address associated with your account. Either method cancels a Stripe subscription — you do not need to use the app if you prefer to email us. No phone call, mailed letter, retention call, or "win-back" interaction is required to cancel.
• Refund policy: Refund eligibility depends on the platform where you purchased. iOS purchases must be requested through Apple via https://support.apple.com/billing in accordance with Apple's standard refund policy — KudoKids cannot issue refunds for Apple In-App Purchases. Stripe purchases — made through Stripe Checkout on kudokids.org, in the KudoKids web app, or in the KudoKids app on Android — are eligible for a full refund within 30 days of your initial purchase; renewal charges are not refundable, and cancelling before a renewal date stops that charge. This window does not cover Companion Credits you have already spent (Section 9). Founding purchases carry their own refund schedule, which replaces the 30-day window above. The founding lifetime digital tiers (Lifetime Early and Lifetime Charter) carry a 60-day money-back guarantee. Tiers that include a physical item are fully refundable at any time before the mint run, and are non-refundable once it has run; the mint is not scheduled by date — it runs only once at least 70% of founding positions are sold, and we email you 14 days before the cutoff. The Architect tier is refundable at $2,500 minus the $500 design fee until the mint run (its full-refund window closed on July 1, 2026, at design kickoff). The schedule that governs your purchase is the one in effect for your tier when you purchased, reproduced in the founding refund schedule under "Lifetime Access Protections" below. Gift purchases carry the 60-day guarantee described under "Gift purchases" below, which also replaces the 30-day window above. Founding purchasers request refunds from the Founder Dashboard at https://kudokids.org/founding/dashboard, or by contacting our support team; for all other purchases, email support@kudokids.org from the address on your account. Where required by applicable law, statutory refund rights apply on top of this policy.
• One paid Premium plan per family. Premium covers the whole family, so a second paid purchase for a family that already has paid Premium (a Stripe or App Store subscription, a lifetime pass, or a founding purchase) adds nothing while that plan lasts, and we refuse a second Stripe checkout for that family. An account owner who already pays for Premium can instead buy another subscription that covers no family until they assign it to another family of theirs; it renews and is billed on its own, like any subscription. If a second Stripe purchase for that family completes anyway, we cancel it and refund it in full automatically. App Store purchases are charged and refunded by Apple, not by us: if a second one goes through, cancel it (if it is a subscription) in the subscription settings of your Apple account so it does not renew, and request a refund from Apple at https://support.apple.com/billing; our support team at support@kudokids.org will help. An App Store purchase you keep stays with your family and keeps Premium on if your family's other paid plan ends. A time-limited pass (such as a school, partner, or referral pass, or a free trial) does not stop you from buying. In the app, if your family already has Premium through such a pass, we tell you so before you pay. A paid plan starts when you buy it.
• Disputed or fraud-flagged payments. If a Stripe payment is disputed with your bank or card issuer, we stop the subscription it paid for from renewing while the dispute is open, and if the dispute is decided against us, the Premium that payment paid for ends and its subscription is cancelled. If your card issuer reports a Stripe payment as fraudulent and that payment has not already been refunded or disputed, we refund it in full, end the Premium it paid for, and cancel its subscription.
• Countries where we do not sell paid plans. We do not sell paid plans through Stripe to buyers in some countries. If a Stripe purchase of a paid plan (a subscription, a lifetime pass, or a founding or gift purchase) is made with a billing address in one of those countries, we refund it in full automatically, cancel any subscription it started, and do not provide what it bought.

Founding Family Lifetime Access

The founding campaign is closed to new purchases. Founding tiers are no longer offered for sale. This section continues to govern every founding purchase made while the campaign was open, and closing the campaign does not reduce the rights this section gives a founding purchaser.

During the founding campaign, lifetime access was offered in a limited number of tiers, each with a fixed number of seats: Lifetime Early ($79, one lifetime family account), Lifetime Charter ($99, one), Patron Family ($499, five), Champion Family ($999, ten), and Architect Family ($2,500, twenty). The tiers — their names, seat counts, prices, and included benefits (including any founding-exclusive cosmetic in-app items and physical keepsake items) — were published clearly and conspicuously at https://kudokids.org/founding and were disclosed at the point of purchase. The tier structure, seat counts, and benefits in effect at the time of your purchase govern your purchase. Your tier and what it includes are shown in your Founder Dashboard at https://kudokids.org/founding/dashboard.

All founding tiers include permanent access to all current and future KudoKids features for the number of lifetime family accounts stated for your tier at the point of purchase. Founding-exclusive perks are cosmetic in-app items or physical keepsake items unique to founding families and are not available for separate purchase; physical keepsakes are collector items and are not redeemable for app access, which is granted separately by your tier's lifetime accounts.

Lifetime Access

Lifetime access is available as a one-time purchase at the then-current price disclosed at the point of purchase and at https://kudokids.org/pricing. Lifetime access bought at that standard price — called "post-founding" lifetime access in these Terms — includes permanent access to all current and future KudoKids features but does not include founding-exclusive perks.

Lifetime Access Protections

All lifetime access holders (founding and post-founding) receive the following protections: "Lifetime" means the lifetime of the Service, not the lifetime of the purchaser. If KudoKids is acquired, merged, or ceases operations, lifetime access holders will receive: (a) a minimum of 12 months advance written notice, (b) a complete export of all family data in a standard format, and (c) the ability to request a full refund of the lifetime purchase price within 30 days of the shutdown announcement. Lifetime access is non-transferable. Lifetime access ends if the money paid for it comes back: if the payment is refunded in full, if a dispute over it with the bank or card issuer is decided against us, or if the card issuer reports it as fraudulent, in which case we refund it in full. It ends for every lifetime family account that payment granted, including one a gift recipient has already claimed, and an unclaimed claim link stops working. Each lifetime purchase grants the number of lifetime family accounts stated at the point of purchase — a post-founding lifetime purchase grants one, most founding tiers granted one, and the higher founding tiers granted several (the counts are listed under "Founding Family Lifetime Access" above), delivered as separate claim links after purchase. Each account supports up to the maximum number of child profiles the Service supports (10 today; see https://kudokids.org/pricing).

Money-back guarantee and refund schedule. Every founding tier is covered by a money-back guarantee. The refund schedule — the guarantee window for each tier, any refund cutoff tied to the production ("mint") run for tiers that include physical keepsake items, and any design fee deducted for custom-design tiers — was published at https://kudokids.org/founding#refund-policy, was disclosed before purchase, and is reproduced below. The refund schedule in effect at the time of your purchase governs your purchase, and we honor it as a binding contractual commitment — a later change to the published schedule can never reduce a refund right that was in effect when you purchased. Guarantee windows run from the date of purchase. For tiers whose refund cutoff is tied to the mint run, the mint run is scheduled only after the published sales threshold is reached, and we will email you at least 14 days before your refund cutoff so you have a clear window to decide. Post-founding lifetime purchasers receive a 30-day money-back guarantee from the date of purchase (a lifetime pass bought as a gift carries the 60-day guarantee described under "Gift purchases" below instead). Refunds for Stripe purchases are processed via Stripe. When a Stripe charge is refunded in full, the Premium that charge paid for ends and, if it paid for a subscription, the subscription is cancelled at once and does not renew. Lifetime purchases made via Apple In-App Purchase are subject to Apple's standard refund policy.

Founding refund schedule (by tier). This is the schedule that was published at kudokids.org/founding while the founding campaign was open, reproduced here so it stays available to every founding purchaser:

• Lifetime Early and Lifetime Charter: a full refund within 60 days of purchase, no questions asked.
• Patron Family and Champion Family: a full refund at any time before the mint run. After the mint run, non-refundable. A defective physical item is replaced at no cost, with no time limit.
• Architect Family: a full refund before design kickoff (through June 30, 2026); between design kickoff and the mint run, $2,500 minus the $500 design fee; after the mint run, non-refundable. A defective physical item is replaced at no cost, with no time limit.

Gift purchases: A lifetime pass purchased as a gift carries a full money-back guarantee for 60 days from the date of purchase, as disclosed at https://kudokids.org/gift before you buy; a gift purchased during the founding campaign keeps the guarantee window that was in effect at the time of purchase. The guarantee is refunded to the buyer (the person who paid, via the original payment method) — and it applies whether or not the recipient family has claimed the gift. An unclaimed gift is always refundable in full within the guarantee window. Gift refunds are processed via Stripe.

When Companion Studio is available to your family, it lets an adult in your family make a new companion character for your children using our AI tools.

• Adults only. Only a parent or guardian on the account, or an adult relative you invite, can use Companion Studio, and building a companion needs active Premium. Children never see Companion Credits, dollar prices, gift codes, offers, creator aliases, or the gallery, and nothing can be bought from a child profile. A child can meet a companion another family made, but never the listing or its price. If you turn it on for a child, that child can arrange a draft from fixed picture cards, and it stays in your family's account unless an adult builds it.
• What you confirm. Before any credits are spent, you confirm that the idea, and anything you write for it, are your own, that they do not use a character, brand, logo, or design belonging to anyone else, that they are not based on a real person or on anyone's name, likeness, voice, or persona, and that they do not use a child's own name. You confirm the same for anything you add later, including spoken lines. We keep a record of each confirmation.
• Who owns it. You give us permission to use your description and choices to generate the companion and to review it for safety. To the extent you hold or acquire any rights in the companion, in anything you write for it, or in anything generated from your description, you assign them to Kudo Kids, LLC. In return you receive a personal, non-exclusive, revocable licence to use the companion inside KudoKids, for your own family, for as long as we offer it. You may not use it outside KudoKids, and we do not deliver model files. A supply cap limits how many families can add a companion; we enforce it inside KudoKids, and it is not a claim of rights anywhere else.
• Companion Credits. Credits are a consumable you buy with real money, receive with Premium, or claim from a gift code. Where we show one credit as one United States dollar, that is a display convention, not a promise of value. Credits are not money and have no cash value. We do not redeem them for cash or for anything outside the Service, and they cannot be transferred or sold, except where applicable law gives you a right you cannot waive. They never expire and carry no fee. Kudo Coins, which children earn and spend in your family's rewards store, are a different thing and are never exchanged for Companion Credits.
• Buying credits, and refunds. You buy credits in the app or on our website, and the refund rules in Section 8 for the way you paid apply; we do not refund an App Store purchase ourselves, except in the two cases at the end of this section. If a purchase is refunded or reversed we remove the credits it bought, and your balance can go below zero until it is made up, with spending paused until it is. We never pursue a negative balance as a debt, and we never take back a companion a child already has. Once a generation succeeds the credits spent on it are used. If a build fails we retry at our own cost, and if it still cannot be finished we either complete it ourselves or return the credits. Adding a companion, and anything bought in the gallery, is final.
• Gift codes. A gift code bought on our website can be claimed once, binds to the first family that claims it, and cannot be moved afterwards. Codes and the credits they carry never expire, carry no fee, and have no cash value.
• Listing a companion. Listing is optional and stays off unless you turn it on for that companion; you can change that later, and nothing costs more if you never list. A listed companion appears to adults in other families under a two-word alias we generate, or anonymously if you prefer; we never show your name or a child's name. Words you write for the companion — its backstory and spoken lines — are shown, and read aloud, to children in other families within the companion's age band, and a parent can switch those lines off for their child. A listed companion also gets a public web page anyone with the link can open, showing the companion, its name, rarity and theme, and the alias; you can turn the page off under Manage companions. We may refuse to build, and may decline, withhold, hold for review, or remove any listing of, a companion that is too close to one that already exists, and we may decline or remove any listing for any reason. A listing we decline or remove does not affect the companion inside your own family.
• Seats, and reselling them. Anything added or sold in the gallery is a seat: the same personal, non-exclusive, revocable licence, held by another family. KudoKids is the seller in every transaction, and families never buy from, sell to, or pay each other; a resale is a seat given back to us and granted again, and the seller loses access. The price and our fee are shown as separate lines before you pay, and an offer holds the credits it is worth until it is accepted, declined, cancelled, or runs out — you can cancel one the seller has not accepted. Anything a creator receives for a listed companion comes only as included or discounted builds and upgrades of the family's own, under the creator programme we publish in the app: never money, never a balance that can be withdrawn or transferred, never paid out or invoiced, never guaranteed — a listing may bring nothing at all — and never a wage, a commission, or a way to earn. We may change the programme; anything already granted stays.
• What comes with a seat. Spoken lines, the trailer, and any addition a creator makes later (an upgrade) stay with the companion's seat, so they go to the next family if the seat is resold. Once another family holds a seat, the companion's look, name, backstory, rarity, and supply cap are settled, except where we must change or remove something for safety or intellectual-property reasons; later changes only add to it, and nobody is billed for a change made after they added the companion. A supply cap never rises, and a creator can stop offering new seats at any time, permanently, without affecting anyone who already holds one. A companion's trailer is AI-generated video, made once, and cannot be remade or bought.
• Removal. We may remove a companion, a listing, or a name at any time for safety or intellectual-property reasons, including under Section 16. Families holding a seat receive their credits back, and the creator receives back the credits spent building it, unless we removed it because what the creator confirmed turned out not to be true.
• If Premium lapses, if we end your account, if we stop. Purchased credits, companions you own, and seats you hold survive a Premium lapse; only building a new companion needs Premium. If we terminate your account for cause under Section 11, your unspent purchased credits are refunded in money — except where we terminated for fraud, payment fraud, chargeback abuse, or conduct that threatened a child's safety — and everything else ends with the account. If we stop offering Companion Studio, we release held credits and refund unspent purchased credits in money at the price paid.

Your use of the Service is also governed by our Privacy Policy, which describes in detail what personal information we collect, how we use it, and your rights. Key points:

• The Service collects behavioral and wellness data about children (including parent-completed behavioral assessments, emotion check-ins, and game activity) only with verifiable parental consent.
• Parents can opt out of non-essential data collection at any time without losing access to the core task-and-rewards functionality.
• Parents have the right to review, export, and permanently delete all data collected about their children.
• We do not sell personal information for money, and we never sell, share, or use children's personal information for advertising. We do not deliver any behaviorally-targeted advertising to users under 13, consistent with the COPPA Rule as amended in April 2025. (Our public marketing website uses consent-managed advertising measurement for adult visitors — see Sections 13 and 16 of the Privacy Policy for what that involves and how to opt out.)
• Third-party processors: A complete list of every third party that may process Service data (including Supabase for storage, Apple In-App Purchase, Stripe for payments outside the App Store, Sentry for error and crash diagnostics, Expo for push notifications, Google Gemini for parent-facing AI assistance, chore-chart import during setup, and AI-generated support-ticket titles, Apple/Google on-device speech recognition, Resend for parent email, and others) is maintained in Section 7 of our Privacy Policy at https://kudokids.org/privacy.
• AI features (parents and guardians only): KudoKids includes an optional AI assistant and an optional chore-chart import during setup, both available only to parents and guardians; children can never use them. AI output is generated automatically, is clearly indicated as AI-generated in the app, and may be inaccurate or incomplete. It is not parenting, medical, legal, or other professional advice, and you should use your own judgment before relying on it. The assistant does not change anything in your family account on its own — no action it proposes takes effect until you review and approve it in the app. A chore-chart import you start during setup is the exception: the routines and tasks it reads from your chart are added when setup finishes, without a separate review step and without an AI-generated label, so please check them — you can edit or delete them at any time.
• Security-breach notification: If a security breach affects the personal information of North Carolina residents or users in any other jurisdiction with a breach-notification statute, we will notify affected users and the applicable regulator without unreasonable delay and, as committed in Section 10 of the Privacy Policy, no later than 72 hours after we discover the breach, consistent with the North Carolina Identity Theft Protection Act (N.C. Gen. Stat. §75-65), the COPPA confidentiality, security, and integrity requirements (16 CFR §312.8), and all other applicable U.S. state and international breach-notification laws.
• Invited adults: Where a parent invites another adult into the family, including a specialist under Section 4, what that adult can see, what they can do, and what is recorded are described in our Privacy Policy.
• Security: We use reasonable administrative, technical, and physical safeguards to protect personal information, described in Section 10 of our Privacy Policy. We do not publish the details of those controls. Payment card details are handled directly by Apple or Stripe and never reach KudoKids servers.

We reserve the right to suspend or terminate your account and access to the Service, without prior notice or liability, if we reasonably believe that you have violated these Terms. Grounds for termination include, but are not limited to, engaging in prohibited activities, providing false registration information, or any conduct that we determine is harmful to other users or to KudoKids.

Except where the violation involves (i) a threat to the safety of a child or other user, (ii) infringement or misappropriation of intellectual property, (iii) fraud, payment-fraud, or chargeback abuse, or (iv) conduct we are required by law to act on immediately, we will give an account in good standing written notice describing the violation and a period of fourteen (14) days to cure it before suspending or terminating the account. This cure period applies to lifetime access holders (Section 8).

You may terminate your account at any time by contacting us or through the account settings in the app. Upon termination:

• Your right to use the Service will immediately cease.
• All child profile data will be permanently deleted in accordance with our Privacy Policy.
• Consent records will be retained for three (3) years following the deletion of the related child data for legal-defense and regulatory-audit purposes, consistent with the FTC's COPPA record-keeping guidance and applicable statutes of limitations (including the four-year limitations period for claims under N.C. Gen. Stat. §75-1.1).
• All data disposal follows reasonable measures designed to protect against unauthorized access to or use of personal information in connection with or after its disposal, consistent with N.C. Gen. Stat. §75-64 (Disposal of records containing personal information).
• Any active subscription you pay for through Stripe will be cancelled immediately, whichever family it covers, without a refund or proration of the period already paid for, except a refund you are owed under Section 8. When you delete a family, a Stripe subscription another adult pays for is not cancelled: it stays with that adult, covers no family until they assign it to another family of theirs, and keeps renewing until they cancel it. A card subscription you pay for on that family is set to cancel at the end of its current paid period, with no refund for the rest of that period, and restoring the family does not resume it; you can renew it in Billing. If you own a family and delete your account while you still belong to another family, your account stays, that family is deleted at once, and the card subscriptions you pay for on it are cancelled immediately, with no refund for the rest of the period. An App Store subscription is billed by Apple and closing your KudoKids account does not cancel it: cancel it in the subscription settings of your Apple account, or it will keep renewing. No refund will be issued for the remaining portion of the current billing period unless Section 8 or applicable law provides one. Closing your account does not end a refund right you already have under Section 8: if your initial Stripe purchase is still within its 30-day refund window, email support@kudokids.org within that window and we will refund it in full. If we terminate a lifetime access account for cause after the applicable cure period (or where no cure period applies), and the termination is not the result of conduct described in clauses (i)-(iv) above, we will issue the lifetime holder a full refund of the lifetime purchase price.

To the maximum extent permitted by applicable law, Kudo Kids, LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or loss of goodwill, arising out of or in connection with your use of the Service, or another person's use of the Service under access you granted.

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure. Our total aggregate liability to you for any and all claims arising from or related to the Service shall not exceed the greater of (a) the amount you have paid us in the twelve (12) months preceding the claim, or (b) one hundred United States dollars (USD $100). This cap applies in the aggregate to all claims; it is not per-claim.

Statutory remedies are not limited. Nothing in this Section limits or waives any of the following: (i) liability for gross negligence, willful misconduct, fraud, death, or personal injury caused by negligence, in each case where applicable law does not permit such limitation; (ii) any remedy available to you under the North Carolina Unfair and Deceptive Trade Practices Act, N.C. Gen. Stat. §75-1.1 et seq., including the mandatory trebling of actual damages and the award of attorney's fees under N.C. Gen. Stat. §75-16 and §75-16.1; or (iii) any other non-waivable statutory consumer-protection remedy available to you under the laws of your country, state, or province of residence.

You agree to indemnify, defend, and hold harmless Kudo Kids, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or in connection with: (a) your misuse of the Service, or your use of the Service in violation of these Terms or applicable law; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) any content you submit or transmit through the Service; or (e) any access you grant to another person and that person's use of the Service under it. This indemnity does not apply to, and you have no obligation to indemnify KudoKids for, any claim to the extent it arises from KudoKids's own negligence, willful misconduct, or violation of law.

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions. Subject to the arbitration agreement in Section 15, any legal action or proceeding arising out of or relating to these Terms or the Service that is not subject to arbitration shall be brought exclusively in the state or federal courts located in North Carolina. Nothing in this Section limits (i) any mandatory consumer-protection rights you may have under the laws of your country, state, or province of residence; (ii) any non-waivable right to bring an action in your home forum where applicable consumer-protection law makes an out-of-state forum-selection clause unenforceable against you (including, where applicable, the laws of California, Massachusetts, and the European Union); or (iii) your right to bring an individual claim in a small-claims court in your county of residence as preserved in Section 15.4.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND KUDOKIDS TO RESOLVE DISPUTES BY BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAY YOU CAN SEEK RELIEF FROM US. IT INCLUDES A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU HAVE A RIGHT TO OPT OUT OF ARBITRATION AS DESCRIBED BELOW.

15.1 Informal Resolution

Before initiating any formal proceeding, you agree to first contact us at legal@kudokids.org with a written description of the dispute and the relief you seek, and to attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved this way.

15.2 Agreement to Arbitrate; Delegation

If informal resolution fails, you and KudoKids agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, your account, or any purchase (a "Dispute"), shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator. The seat of arbitration shall be Wake County, North Carolina; however, you may elect to attend the hearing remotely or in your home county at no additional cost to you. The Federal Arbitration Act (9 U.S.C. §§ 1-16) governs the interpretation and enforcement of this arbitration agreement. Delegation. The parties clearly and unmistakably delegate to the arbitrator (and not to any court) the exclusive authority to decide any threshold questions concerning the formation, validity, scope, applicability, or enforceability of this arbitration agreement, including any claim that all or part of this Section 15 is void or voidable. This delegation is reinforced by, and incorporates, the delegation provisions of the AAA Consumer Arbitration Rules, consistent with Henry Schein, Inc. v. Archer & White Sales, Inc., 139 S. Ct. 524 (2019).

15.3 Class-Action and Jury Waiver

YOU AND KUDOKIDS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. No arbitrator may consolidate more than one person's claims or preside over any form of representative or class proceeding. You and KudoKids each waive any right to a jury trial. If this class-action waiver is found unenforceable as to a particular claim or remedy, then that claim or remedy (and only that claim or remedy) shall be severed from arbitration and brought in a court of competent jurisdiction in accordance with Section 14; the remainder of this arbitration agreement shall remain in effect.

15.4 Exceptions — Small Claims and Injunctive Relief

This arbitration agreement does not apply to: (a) claims that may be brought in a small-claims court in your county of residence so long as the action remains in that court and on an individual basis; (b) claims by either party seeking injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, confidentiality, or unauthorized access to systems; and (c) claims that, by mandatory law in your jurisdiction, cannot be subject to arbitration.

15.5 Arbitration Fees — Cost-Neutral for Consumer Claims

For any individual Dispute that you initiate for damages totalling seventy-five thousand United States dollars ($75,000) or less, KudoKids will pay all AAA filing fees, administrative fees, and arbitrator fees regardless of the merits of your claim, except where the arbitrator determines that your claim was frivolous or brought for an improper purpose under standards comparable to Federal Rule of Civil Procedure 11. For Disputes exceeding $75,000, AAA filing, administrative, and arbitrator fees shall be allocated between the parties as provided in the AAA Consumer Arbitration Rules. This fee-shifting commitment is intended to ensure that arbitration is not "prohibitively expensive" within the meaning of Tillman v. Commercial Credit Loans, Inc., 362 N.C. 93, 102-04 (2008), and Green Tree Financial Corp.-Alabama v. Randolph, 531 U.S. 79 (2000).

15.6 30-Day Opt-Out Right

You may opt out of this arbitration agreement by emailing legal@kudokids.org within 30 days of (a) first accepting these Terms, or (b) the effective date of any future amendment to this Section 15 that materially expands the scope of arbitration. Your email must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms. If you previously agreed to a prior version of these Terms that did not include arbitration, your acceptance of this amendment is itself the trigger for the 30-day opt-out window. KudoKids will acknowledge receipt of opt-out emails within 14 days.

15.7 Regulatory Complaints

Nothing in this Section limits your right to file a complaint with the Federal Trade Commission, the North Carolina Attorney General (or your own state Attorney General), your local data-protection authority (such as the Information Commissioner's Office in the UK or your member-state Data Protection Authority in the EU), or any other applicable regulatory authority regarding COPPA compliance, GDPR Article 8, the North Carolina Unfair and Deceptive Trade Practices Act, or children's privacy concerns. Such regulatory complaints are not Disputes under this Section.

15.8 Severability of this Section

If any portion of this Section 15 is found unenforceable (other than the class-action waiver in Section 15.3, which is governed by its own severance rule), that portion shall be severed and the remainder shall remain in full force and effect.

We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act.

Sending a notice. If you believe material on the Service infringes a copyright you own or are authorised to act for, send a written notice to our Copyright Agent that includes all of the following: (a) your physical or electronic signature; (b) identification of the copyrighted work you say is infringed; (c) identification of the material you say is infringing, with enough detail for us to find it; (d) your address, telephone number, and email address; (e) a statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent, or the law; and (f) a statement that the information in your notice is accurate and, under penalty of perjury, that you are authorised to act for the copyright owner. A notice missing any of these may not be effective, and anyone who knowingly misrepresents a material fact in a notice or a counter-notice may be liable for damages under 17 U.S.C. §512(f).

Copyright Agent.

Copyright Agent, Kudo Kids, LLC 4030 Wake Forest Road, STE 349 Raleigh, NC 27609, United States Email: legal@kudokids.org Phone: +1 (910) 593-7070

What we do. When we receive an effective notice, we remove or disable access to the material and tell the person who provided it, with a copy of the notice.

Counter-notice. If your material was removed and you believe that was a mistake or a misidentification, you may send our Copyright Agent a counter-notice that includes: your physical or electronic signature; identification of the material and where it appeared before it was removed; a statement under penalty of perjury that you have a good-faith belief it was removed as a result of mistake or misidentification; your name, address, and telephone number; a statement that you consent to the jurisdiction of the United States District Court for the district of your address, or for the Eastern District of North Carolina if your address is outside the United States; and a statement that you will accept service of process from the person who sent the notice. If the counter-notice is effective, we may restore the material in not less than 10 and not more than 14 business days, unless we are first told that a court action has been filed to stop it.

Repeat infringers. We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe.

Other complaints. Trademark, right-of-publicity, and other non-copyright complaints go to the same address. We review them and may remove the material.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

Survival. Termination or expiration of these Terms, or of your account, does not extinguish any right or obligation that by its nature is intended to survive. The following Sections survive termination or expiration: Section 7 (Intellectual Property), Section 8 (Subscription & Billing -- as to amounts then owed and any refund rights), Section 9 (Companion Studio, Companion Credits and Gift Codes -- as to ownership, the rights assigned to us, and amounts then owed), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 14 (Governing Law), Section 15 (Dispute Resolution -- Binding Individual Arbitration; Class-Action Waiver), Section 16 (Copyright Complaints), Section 17 (Severability), and this Survival Section, together with any data-retention obligations described in Section 11 and our Privacy Policy.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Kudo Kids, LLC regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

We may update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

• Non-material changes (typos, clarifications, formatting): we will post the updated Terms on this page and update the "Last updated" date at the top; your continued use after the effective date constitutes acceptance. Corrections that do not change the practices described or the rights of either party — judged under the objective standard below — are published without a re-acceptance prompt, and every published version is archived.
• Material changes (including changes to billing, auto-renewal, dispute resolution, refund policy, third-party processors, or your privacy rights): we will notify you by email and an in-app notice and will require you to affirmatively accept the updated Terms via a click-through prompt before the change takes effect for you. Where applicable law (including N.C. Gen. Stat. §75-41 or another state's auto-renewal statute) requires advance notice for price increases or material billing-term changes, we will provide that notice in compliance with the applicable statute. If you do not accept, you may cancel your subscription and your continued access will be limited to the prior terms until your current billing period ends or until you accept, whichever is sooner.
• Objective standard for "material": whether a change to these Terms is "material" is judged from the perspective of a reasonable consumer in your position. KudoKids does not have unilateral discretion to deem a substantive change non-material. A non-exhaustive list of changes that are presumed material is set out in the bullet above; any change of comparable significance to the rights or obligations of either party is also material.
• Material changes to Section 15 (Arbitration): in addition to the affirmative click-through, you will receive a fresh 30-day arbitration opt-out window as described in Section 15.6.
• COPPA-governed child accounts: parents or guardians must affirmatively re-consent to material changes affecting child data collection, processing, or sharing before the change takes effect for that child profile.

The following terms apply to your use of the KudoKids application obtained from the Apple App Store and are required by Apple. These terms are in addition to, and where they conflict take precedence over, the foregoing Sections 1–19 solely with respect to the Apple-distributed version of the Service.

20.1 Acknowledgement

You and KudoKids acknowledge that this EULA is concluded between you and KudoKids only, and not with Apple Inc. ("Apple"), and KudoKids, not Apple, is solely responsible for the KudoKids application (the "Licensed Application") and the content thereof. This EULA does not provide for usage rules for the Licensed Application that are in conflict with the Apple Media Services Terms and Conditions in effect as of the date you accept this EULA, which you acknowledge you have had the opportunity to review.

20.2 Scope of License

The license granted to you for the Licensed Application is a non-transferable license to use the Licensed Application on any Apple-branded products that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions. The Licensed Application may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing where supported by Apple.

20.3 Maintenance and Support

KudoKids is solely responsible for providing any maintenance and support services with respect to the Licensed Application, as specified in this EULA or as required under applicable law. You and KudoKids acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application.

20.4 Warranty

KudoKids is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Licensed Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Licensed Application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Licensed Application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of KudoKids.

20.5 Product Claims

You and KudoKids acknowledge that KudoKids, not Apple, is responsible for addressing any claims by you or any third party relating to the Licensed Application or your possession and use of the Licensed Application, including but not limited to: (i) product liability claims; (ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation. This EULA does not limit KudoKids's liability to you beyond what is permitted by applicable law.

20.6 Intellectual Property Rights

You and KudoKids acknowledge that, in the event of any third-party claim that the Licensed Application or your possession and use of the Licensed Application infringes that third party's intellectual property rights, KudoKids, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

20.7 Legal Compliance

You represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

20.8 Developer Name and Contact

The Licensed Application is provided by:

Kudo Kids, LLC 4030 Wake Forest Road, STE 349 Raleigh, NC 27609, United States Email: legal@kudokids.org Phone: +1 (910) 593-7070

Any questions, complaints, or claims with respect to the Licensed Application should be directed to the contact information above.

20.9 Third-Party Terms of Agreement

You must comply with any applicable third-party terms of agreement when using the Licensed Application (for example, your wireless data service agreement when using the Licensed Application over cellular data, and any social-platform terms when sharing content).

20.10 Third-Party Beneficiary

You and KudoKids acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of this EULA, and that, upon your acceptance of the terms and conditions of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary thereof.

Not currently applicable. KudoKids is operated from the United States and is not offered in, directed to, or marketed in the European Economic Area or the United Kingdom (see "Where KudoKids is offered" in Section 2). This Section describes the terms that will apply if we begin offering the Service in those territories; before any such offering we will update these Terms and notify you as described in Section 19. Nothing in this Section limits any mandatory consumer-protection right that applies to you notwithstanding this Section.

• 14-day right of withdrawal (new sign-ups). For new sign-ups from the EEA or UK, the 14-day right of withdrawal under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013 will apply from the date of your acceptance of these Terms, subject to the express consent to immediate performance described below.
• Express consent to immediate performance. By starting a subscription or accessing any paid digital content, you will be asked to expressly consent to immediate performance of the contract, and you will thereby lose the 14-day right of withdrawal once digital content has been supplied (EU Directive 2011/83/EU Art. 16(m)). Statutory refund rights under these laws will apply on top of the refund policy in Section 8.
• Parental consent (GDPR Article 8). If you and your child reside in the European Economic Area, the United Kingdom, or Switzerland at a time when the Service is offered there, parental authorization under Article 8 of the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018 will apply in addition to COPPA, up to the age of consent set by your country (between 13 and 16), and our parental-consent process will satisfy both COPPA and GDPR Article 8 before any such offering.

If you have any questions or concerns about these Terms of Service, please contact us:

Kudo Kids, LLC 4030 Wake Forest Road, STE 349 Raleigh, NC 27609, United States Email: legal@kudokids.org Phone: +1 (910) 593-7070

We will respond to all inquiries within 30 days. Formal privacy-rights requests — access, deletion, correction, and the opt-out and appeal rights described in Section 16 of the Privacy Policy — follow the timelines stated there, which are set by the applicable state privacy laws.